Cherished Moments
RETURN & REFUND POLICY
We Provide only the freshest and highest standard quaulity flowersthat are hand selected and bought each day.
If you are unhappy with the product provided , please contact us within 24 hours of receiving your flowers .
We will require a photograph of the flowers and will only replace the flowers if we are able to receive the old ones prior to or at the same time as we deliver the replacement.
DELIVERY
Every attempt will be made to deliver flowers on the dya ordered, but to ensure delivery please place orders by 12pm that day.
Delivery divers will endeavour to get things out as efficiently as possible so there will be areas that are delivered before others.
If you require your flowers delivered at specified time a surcharge may apply.
If a delivery can not be made successfully due to an incorrect address or no -one being home during the delivery time a re-delivery fee will apply.
We will contact you before a re-delivery is organised as you may prefer the option of picking the item/s up from our store.
SEASONAL VARIANCES AND AVAILABILITY
All flowers and arrangements are subject to seasonal and market variances. All stock items are subject to availability.
Where your choice is unavailable, we will select a substitute with an equally attractive flower of equal or greater value than that selected by the customer.